Purpose

As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle Digital/MEA sales team and our SMB customers in the MEA region.

You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and impacting customer success. Together we L.E.A.D the way:

Live with our customers Embrace collaboration and trust Aim for excellence Do it with fun and excitement

Location: Johannesburg - South Africa, Nairobi - Kenya or Mauritius

Job Summary

Customer-aligned, the ACE role is responsible for the customer lifecycle from project concept to usage and expansion within the customer.  Drives alignment with the Cloud Sales Rep, working as a team within the customer to define/drive sales strategy, find and win new workloads, and technical due diligence to achieve the “Technical Win” Maintains an awareness of the customer’s infrastructure and is highly technically competent - Advises on new workloads - i.e. Move & Improve Orchestrates the technical teams/skills required to ensure our technology is driving customer business outcomes and sustainable usage/growth Builds the consumption plan for and with the customer Works with the Cloud Adoption Manager to ensure customer adoption health & customer experience

Career Level - IC3