Job Description:

The Cloud Engineer is responsible for working with Flexential’s largest customers to deliver technical services that support their unique IT requirements while serving as a trusted advisor to these customers. This senior position is an escalation point for support requests that exceed the boundaries of standard support teams and guides operations personnel in the planning and execution of customer projects that are within Flexential’s scope of services.
The SCC Engineer will work in a geographically diverse team environment to ensure timely and accurate delivery of Flexential services in coordination with internal and third-party technical resources.

Key Responsibilities and Essential Job Functions:

Delivery and Implementation SupportDevelop and provide technical review of proposed design and architectural solutions.Assess platform alignment to customer business goals/outcomes.Assist in developing a collaborative plan for the mutual success of customers and Flexential.Assist with installation and configuration of Flexential services, including but not limited to:Implement and support Cloud compute Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring).Installs and configures rackmount servers and blades.Manages vCenter, ESXi, UCS Manager, and other tools.Support, document, and execute migrations and upgrades in support of platform asset lifecycle management.Assist in scoping, simulating, and performing disaster recovery-related exercises.Create and maintain appropriate documentation to ensure others can successfully support customer infrastructures.Document requirements and contribute to project plans for peer review.  Engage additional Flexential or partner resources as necessary.Maintain in-depth technical knowledge of Flexential products and service offerings.Participate in team cross-training, knowledge transfer and best practice dissemination.Serve as an escalation point for technical problems in a support setting.Work in a team environment with issues escalated by Flexential Service Support or other groups within Flexential.Troubleshoot complex problems and recommend appropriate actions, enlisting peer and vendor support.Provide assistance cross-functionally in support of Windows, Linux, and ESXi performance troubleshooting and optimization.Monitor and correct performance issues, preferably in a proactive manner.Proactively manage customer issues and communications while working toward a resolution.Develop Method of Procedure (MOP) documentation for repeatable and complex customer service requests.Participate in rotating on-call responsibilities for customer support requests.Trusted AdvisorDemonstrate in-depth knowledge of the solutions and technologies that support the customer’s current and future environment.Demonstrate an ability to communicate with both the technical and management teams in an effective manner.Provide thought leadership for the customer in technology and technical solutions.Demonstrate a desire to understand the customer’s business and meet the customer’s needs as a primary focus.Demonstrate being trustworthy by being credible and reliable.Provide current state analysis and future state recommendations of customer technical environment.Position may be required to work weekends or nights to execute maintenance activitiesOccasional travel may be required.Perform other duties as required and assigned.

Required Qualifications:   

4+ years experience, with a robust infrastructure engineering and administration background, in the following technical areas:VMware ESXi Implementation and SupportManaging multisite network technologies (Router, Firewall, Switch and Load Balancer technologies)DRaaS Implementation and SupportAbility to work in a fast-paced, SLA-bound, 24x7 service provider environment.Practical understanding of an extensive breadth of infrastructure technologies under support.Effectively prioritize reactive and proactive activities.Ability to quickly assess problems and execute a viable plan of action.Strong communication skills (oral and written).Strong conflict resolution skills.

Preferred Qualifications:

3+ years experience with Cisco UCS.3+ years experience with Dell or Other Vendor rackmount server solutions.3+ years experience with Zerto.Experience with managing vCloud Director.Experience with VMware vRealize Operations or VMware NSX.Experience in a service provider, consulting or professional services environment.Cloud or network-related certifications or formalized training, including VMware VCP, CCNA, CCNP, NSE 4+, CompTIA Network+, CompTIA Server+ or CompTIA Cloud+.Experience with Commvault, EMC Avamar, Data Domain, Veeam or Rubrik.Experience with Netapp, Infinidat, Hitachi, EMC or Object Storage platforms.ITIL Certification.Knowledge of ITIL and Agile processes and how they relate to architecture and project delivery.Project management experience.Bachelor of Science in Computer Science, Engineering or similar technical discipline.

Physical Requirements:    

Ability to sit for extended periods of timeWalk or Stand for _N/A__% of the timeModerate or advanced keyboard usageLift __N/A_ lbs.Travel up to 5% of the time

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential: 

Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program 

Benefits are subject to change at the Company’s discretion. 

Base Pay Range: Annualized salary range offered for this position is estimated to be $88,400 - $115,100. However, the actual pay range depends on each candidate’s experience, location, and qualifications. 

Variable Pay: Discretionary annual bonus, based on personal and company performance.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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