Northern Light Home Care and Hospice Department: Hospital and Other Admin Position is located: Northern Light Home Care and Hospice So Portland Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 5:00 PM Summary: The Clinical Team Assistant acts as a central point of contact for all clinical staff to sustain efficient team operations and facilitate top of license work by designated manager. The incumbent collaborates with direct clinical leader for staff productivity, quality outcomes, patient satisfaction, and clinical practice standards delivery. Responsibilities include facilitating the supply management process, providing general clerical support to assigned clinical leader/team members, addressing patient concerns/needs of the team, and researching problems of concern, following through with a resolution. The incumbent utilizes critical thinking and problem-solving skills to promote continuous quality improvement in supporting the patient care experience. Responsibilities: + Acts as primary contact for clinical team coordination and utilizes clinical knowledge to support clinical team needs. + Collaborates with clinical leader to maximize staff productivity, quality outcomes, patient satisfaction, and clinical practice standards delivery. + Consistently uses of electronic health record (EHR)/electronic resources to identify, collect, and generate team reports as directed to assist the clinical leader and clinical team with improving work unit performance. Partners with clinical leader to correct identified concerns and trends. + Responds to patient and family needs, assists in researching concerns, and collaborates with the clinical leader on resolution of issues. + Contributes to the process of hiring and onboarding staff as well as performance management within the department. + Functions in a clinical capacity (within the scope of professional license) in support of agency operations. + Other duties as assigned. Other Information: + Current registration or certification as a registered nurse, licensed practical nurse, medical assistant, social worker, occupational therapist, physical therapist, physical therapist assistant, or speech therapist in the State of Maine is preferred but not required. + BLS for Healthcare Providers. + Ability to multi-task in a fast-paced environment, utilizing electronic resources. + Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required on occasion. Competencies and Skills + Basic Life Support + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Human Capital, Supply Chain and Financial Software. + Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. + Word processing, spreadsheets, data entry, database experience and other computer related skills. + MS Teams + Multi-line phone, scanner, photocopier, fax, and internet. + Obtain Vital Signs + OneNote + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Zoom Education + Required High School Diploma/General Educational Development (GED) Required Experience + 2 year/years of Clinical Experience Working Conditions + Potential exposure to abusive and/or aggressive people. + Potential exposure to diseases or infections. + Potential exposure to hazardous materials. + Work with computers, typing, reading or writing. + Work beyond the regularly scheduled hours. + Lifting, moving and loading less than 20 pounds. + Lifting, moving and loading 20 to 30 pounds. + Prolonged periods of sitting. Position Clinical Team AssistantLocation Req ID null