**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Performs a multitude of administrative office tasks in a fast paced team centered department with the goal of providing outstanding customer service to patients and staff. Must be self-directed and have strong communication skills, be organized, able to multi-task and prioritize work with attention to detail. Proficient with all essential functions of Clinical Secretary job description. Assists Clinical Manager and Director with department operations. **Job Description:** + Verifies patient eligibility and insurance benefits. Coordinates referrals/authorization for services and ancillary tests. + Follows up as needed with insurance companies, patient and referring physician prior to patient's visit to ensure proper insurance authorization, registration and billing needs. + Submits billing information and documentation as required for appropriate reimbursement. Follows up on all denials. + Responsible for obtaining updated insurance guidelines and billing requirements and educates the staff. + Readily assists in maintaining staff levels by covering at front desk as needed. + Assists with all front desk administrative functions. + Assists Clinical Manager with work assignments and scheduling of front desk staff and MA's with providers. + Responsible for data entry, audits, and creates and generates reports as needed. + Works collaboratively with other departments to ensure a smooth workflow and high patient satisfaction. Maintains open and courteous communication with patients, families, co-workers and physicians. + Works in close collaboration with Clinical Manager and Director in daily operations to ensure a seamless delivery of high-quality patient care services. + Works in close collaboration with the Clinical Manager and Director on the fiscal clearance of each patient. + Assists with the orientation and training of new employees. + At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor. + Other duties as assigned. **Minimum Education** + High school diploma or equivalent. College degree and/or business courses preferred. **Minimum Work Experience** + 1-3 years clerical/secretarial experience in a medical office/healthcare setting. Experience with insurance claims, authorizations and denials. **Required Skills** _Communication:_ + Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others. + Computer and typing skills required. Must have strong interpersonal and organizational skills. **Physical Demands** + Prolonged sitting and repetitive skills such as typing and filing. **Work Environment** + Medical office environment **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**