The Clinical Nurse Supervisor, Ambulatory at the Loyola Center for Health at Oak Park North assists the departmental and clinic leadership in providing administrative and clinical leadership during clinic hours. The Clinical Nurse Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional, and competent team members in the most cost-effective manner. The Supervisor oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with departmental leadership.
Job Responsibilities:
Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and colleagues.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect.Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.Communicates current evidence-based strategies, standards of care and protocols with peers.Participates in and contributes to system and clinic-based quality initiatives, research, development of care protocols and evidence-based activities that improve patient care and outcomes.Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care and regulatory requirements.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.Recognizes patterns and problems in a specific patient population that require evaluation.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum.Critically analyzes patient cases and effectively adapts the plan of care.Establishes regular communication patterns that facilitate the transition of care for patients and families across settings.Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needsDemonstrates accountability for own professional practice, including progress toward achievement of annual goals.Participates in and/or leads daily safety and capacity huddles
Requirements:
Preferred Job Qualifications:
• Bachelor’s or Master’s degree in nursing from an accredited nursing program.
• At least three years of experience
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.