Department

CSL SHS: Clinic Coordinators

About the Department

As part of Campus and Student Life at the University of Chicago, UChicago Student Wellness integrates multiple services related to the care of the students’ health and well-being. Located in the new Student Wellness Center, UChicago Student Wellness provides primary care, counseling, psychiatry, and health promotion services to eligible students and their dependents. Our mission is to provide students with comprehensive health, counseling, and wellness services to support their academic, personal, and professional success, and our vision is to redefine the field by providing exceptional, integrated wellness services that enable students to thrive. These efforts are supported by our iCARE values – inclusion, collaboration, agility, respect, and excellence – which guide our efforts to provide exceptional care to our students in a safe and welcoming environment.

Job Information

Job Summary:

A Clinic Coordinator within the Student Wellness Center performs clerical and administrative duties of moderate complexity. This position requires excellent customer service skills and the ability to work effectively and independently or as part of a team. The position also requires that the Coordinator manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with students, staff, faculty, and others; communicate effectively both orally and in writing; identify priorities; recognize and resolve or refer problems and use or learn a range of position-related software applications.

Responsibilities:

Schedules appointments for University students by phone or in person, utilizing Point and Click and/or Epic computer systems.

Initiates greetings and positive interaction with students, visitors, and staff.

Delivers a welcoming impression, conveys clear, precise information and directions in both face-to-face, and telephone encounters.

Maintains a current understanding of the processing procedures to respond to student inquiries.

Completes check-in for students, including confirming identification and ensuring that the appropriate consent and registration forms are completed.

Completes check-out process for students, including scheduling follow-up appointments and processing referrals.

Coordinates administrative office functions as assigned, including completion of the shared departmental inbox.

Exercises independent judgment regarding when to initiate emergency procedures.

Assists with resolving issues by seeking out the appropriate resources.

Obtains demographic and insurance information in a sensitive and confidential manner.

Coordinates scheduling and order entry for specialty appointments and physician orders.

Maintains and retrieves medical records per office protocol.

Accepts payment and issues receipts for services rendered.

Utilizes a wide range of computer systems effectively.

Performs all tasks related to student visits completely, efficiently, effectively, and in a professional manner.

Competencies:

Ability to show teamwork.

Interactive communication.

Superior customer service skills.

Effective and appropriate application of medical knowledge.

Demonstrate professionalism, in writing and verbally.

Excellent verbal and written communication.

Develop and manage interpersonal relationships.

Exercise discretion and confidentiality while handling sensitive situations.

Follow written and/or verbal instructions.

Ability to give directions.

Pay attention to detail.

Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies.

Work effectively and collegially with little supervision or as a team member.

Perform multiple concurrent tasks with frequent interruptions.

Ability to interact with people from diverse cultures and backgrounds.

Ability to handle stressful situations.

Additional Responsibilities

Education, Experience, or Certifications

Education:

High school diploma or equivalent required.

Experience:

Prior experience working in a hospital, outpatient health care, or college counseling setting, preferred.

Familiar with hospital or medical/counseling information systems/electronic medical record, preferred.

Some college preferred.

Knowledge of medical/counseling terminology, preferred.

Excellent customer service skills and attention to details, required.

Technical Knowledge or Skills:

Typing skills of 35 wpm or faster, required.

Working Conditions and Physical Requirements:

Clinical care setting.

Sit or stand for 4 hours or more.

Use computers extensively for 4 hours or more.

Use standard office equipment.  

Normal routine does not involve exposure to blood, body fluids, or tissue as part of employment, but exposure or potential exposure may occur.

Occupational risk for exposure to infectious material and communicable diseases.

Annual TB control training and/or other health screenings are required.

Work may be performed in varied locations inside and outside the clinical setting, including other campus or offsite locations.

Work schedule is 40 hours/week, Monday-Friday, with possible evenings and weekends depending on clinic needs.

Pay Range:

$21.58 - $31.60

Required Documents:

Resume

List of 3 References

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility​

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

Pay Rate Type

Hourly

Pay Range

$21.58 - $31.60

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Scheduled Weekly Hours

40

Union

024- Local 743, I.B.T. Clerical

Job is Exempt

No

Drug Test Required

Yes

Health Screen Required

Yes

Motor Vehicle Record Inquiry Required

No

Posting Date

2025-04-15

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.