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For more information on everything FAU has to offer, please visit www.fau.edu/jobs. 

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Clinic Assistant/Scheduler- College of Nursing Community Health Center-Westgate, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities:

Responsible for scheduling appointments for patients and handle customer service inquiries.

Ensure there is enough time between appointments to allow providers to complete certain examinations and procedures. Other clerical duties may include maintaining databases, faxing, and scanning patient histories, answering phones, and updating patient account information.

Manages all aspects of the daily schedule including but not limited to: scheduling and re-scheduling patient appointments, obtaining and updating patient account information, requesting referrals and medical records from community providers, verifying insurance eligibility and benefits, coordinating subsidy-application process with patient and Billing Dept.

Working collaboratively with the front-office staff to ensure smooth patient experience for all.

Maintains a positive and courteous attitude while assisting patients via phone and in-person.

Knowledgeable of services and programs provided by the Community Health Center (CHC) and the costs associated with each; inclined to learn and stay current on new programs and services being offered at the Center.

Adheres to and abides by all HIPAA Privacy and Security standards throughout.

Maintains patient accounts with accurate and updated demographics, contact, and insurance information.

Verifies, corrects, and updates insurance information in the EMR.

Data entry and reviews details to ensure accuracy.

Provides detailed directions to our Center to patients and their family members, as needed.

Regularly reporting to manager current trends, concerns, and suggestions regarding scheduling.

Work in consultation with or report directly to the Clinic Director, Associate Director and/or manager.

Performs other job-related duties as assigned.

The College of Nursing at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves. 

FAU Benefits and Perks: 

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

State retirement options including tax-deferred annuities and Roth 403(b) plans. 

State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service 

Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php 

Sick Leave Pool Program 

Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf 

Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). 

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php 

Explore Living in Palm Beach County: 

The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments 

Minimum Qualifications:

A high school diploma or equivalent and two years of appropriate experience required.

Ability to manage a schedule of 8+ providers.

Capability of operating a multi-line telephone while maintaining a caring, positive attitude.

Motivated, self-starter with the ability to take initiative and carry out tasks thoroughly and effectively.

Ability to multi-task under pressure and prioritize workload.

Computer-literate.

Ability to communicate effectively, verbally and in writing.

EMR experience.

Experience in third party insurance processing.

Salary:

$17.00 per hour.

College or Department:

College of Nursing: Memory Wellness Center

Location:

Westgate

Work Days and Hours:

Monday - Friday, 8am-5pm.

Application Deadline:

2025-01-26

Special Instructions to Applicant:

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.

VETERANS’ PREFERENCE:

Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.

APPLICATION DOCUMENTS REQUIRED:

Resume
Cover Letter



OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.