*Purpose of the Role* With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work. *Main Responsibilities* · Provides timely responses to first level technical issues via phone calls and emails · Manages client inquiries and accurately documents incidents via online case management tool · Performs troubleshooting to diagnose root cause and resolve issue quickly and effectively · Performs testing to ensure that solution was successful · Responds to client inquiries within SLA targets · Escalates more complex issues to 2nd level support #LI-DNI *Qualifications* *Experience & education:*// / / · *Experience* o 1-2 years of experience in Technical Support/ Customer Service o Call/ email handling experience is required o Experience in handling travel account is a plus · *Languages* o Fluent in location required language(s) · *Knowledge, skills and abilities (KSAs)*// o Skill development ability for delivery of IT support including business software applications o Ability to ask open-ended questions and active listening o Ability to perform basic troubleshooting o Strong customer service skills o Critical thinking skills o Ability to work in a global, multicultural environment o Clear communication skills, both written and verbal **Job:** **Client Technical Support* **Organization:** **TX_Client Technology Services* **Title:** *Client Technology Representative I* **Location:** *Taguig* **Requisition ID:** *240000FR*