Client Success Manager - Digital Customer Experience

Working Arrangement: Hybrid , Nightshift - EST

Site Location: The Fort, BGC - Taguig City or Alorica by the Bay, MOA - Pasay City

This role acts and is recognized as an unwavering advocate for the customer experience and is highly versed in customer-centric methodologies and techniques. Quickly comprehends and assesses the customer experience strategy, model and structure utilized by our client(s) to measure, analyze and improve the customer experience. With a forward-thinking technology and digital mindset, identify pain points and opportunities to recommend enhancements that will increase customer loyalty and revenue, with a goal of creating a consulting practice with functional expertise for our clients, offering specialized support.

Qualifications:

Minimum of 3+ years experience in BPO (Business Processing Outsourcing) or Consulting industries Demonstrated knowledge and deep expertise in Digital journey mapping, and customer interaction management Proven collaboration and planning skillsStrong communication, influencing/consulting, and presentation skills  Strong analytical and assessment skills  Ability to make decisions, use judgment and intuition to function in a matrixed and dynamic environment; able to handle load and deadline related pressures Demonstrates tenacity and willingness to go the extra mile for customer satisfaction and serves as a trusted partner  Digital Customer Experience + Six Sigma certification strongly preferred