**Qualified candidates must have familiarity with CounselLink. Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy working with customers to help them achieve their goals? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role The Client Success Manager is responsible for facilitating CounselLink product adoption and usage within a defined set of accounts as well as developing and maintaining relationships within their accounts. The result of these relationships should be better utilization of LexisNexis products (CounselLink and CounselLink CLM) and services by the customer as well as improved positioning of LexisNexis within the account from both a retention and expansion perspective. Responsibilities: + Create and manage Success Plans for assigned customers for both immediate and future needs + Participate in established onboarding processes + Define and oversee lifecycle processes/touch points for customers on product usage, adoption and NPS + Conduct regular account reviews and create standard presentation materials for the lifecycle plans/account reviews + . Manage escalations as needed, including cross functional alignment to solve customer pain points + Responsible for driving product adoption and utilization for assigned customers + Be an expert on best practices in system usage and workflow optimization + Deeply understand our customers’ objectives and become a trusted advisor + Determine how to define, drive, and demonstrate the value (ROI) delivered + Provide updates on road map initiatives and how it fits into the customer’s overall plans + Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience + Monitor product utilization trends and give recommendations + Align with sales on renewals, up-sells and retention + Ensure cross functional hand-off from sales to PSO and Customer Support + Gain knowledge of business initiatives and feed back to Product Management for alignment on future roadmap plans Requirements: + Proficiency with CounselLink (REQUIRED) and Amazon QuickSight (preferred) + Bachelor’s degree or equivalent experience + 3-5 years of experience in a business environment in consulting, sales, information industry or technology industry + Demonstrated ability of consultative approach to uncover customer’s needs and problem resolution + Ability to investigate for greater and more accurate understanding of the situation to better address problems or opportunities + In depth industry knowledge and the ability to quickly develop an in depth understanding of LN products and services + Experience working in a team in a highly complex matrixed corporate environment + Strong oral and written communication skills as well as presentation skills + Strong time management and organizational skills + Understanding and expertise in computer hardware and software including Windows 11, Excel, Outlook, PowerPoint, Word, and the Internet Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals. Working For You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts● Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.