**Job Description** **_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their direct bookings—and their margins. We’re a pioneering digital marketing automation platform built specifically for the short-term rental industry, empowering property managers to drive more direct bookings, reduce reliance on OTAs, and maximize revenue with less effort. Our platform leverages machine learning and data science to identify the highest-performing properties and automatically launch personalized, high-ROI marketing campaigns across digital channels. We help our clients market smarter, not harder, with clear ROI reporting and seamless campaign execution. We’re growing fast and looking for team members who are passionate about this industry and want to be part of something transformational. If you’ve worked in or with a short-term rental agency and understand the challenges property managers face, you’ll feel right at home here. We’re building tools that give them back time, control, and results. We are looking for a proactive, strategic and client-focused **Client Success Manager** to help vacation rental professionals fully leverage our platform. This is a **high-impact, strategic role** where you’ll collaborate across teams to ensure our clients stay ahead in the rapidly evolving vacation rental industry. **Position Overview** As a **Client Success Manager** , you will own the full lifecycle of client relationships, **guiding vacation rental managers through onboarding, training, and ongoing engagement** , ensuring they maximize the impact of BookingsCloud. You’ll help clients **turn data into actionable insights** , improve marketing efficiency, and reduce dependency on OTAs, while driving long term retention and satisfaction. **Ideal candidates are** : + **Curious and motivated problem solvers** who enjoy working in fast-paced environments. + **Client-facing professionals** who excel at building relationships and delivering value. + **Tech-savvy marketers or consultants** who understand digital marketing and automation tools. **Key Responsibilities:** **Client Onboarding, Engagement & Retention** + Guide new clients through **the onboarding and adoption process** for BookingsCloud. + Proactively **build trust and rapport** , ensuring clients understand best practices and maximize value. + Provide **strategic consultation** to help clients **increase direct bookings and optimize revenue** . + Own the overall client journey, monitoring adoption milestones, measuring satisfaction, and identifying opportunities to expand platform usage. **Customer Success & Strategy** + Act as the **primary point of contact** for assigned accounts, ensuring clients meet their goals. + Assess client needs, troubleshoot issues, and offer solutions that drive measurable results. + **Maintain strong client relationships** that support renewals and account growth. + **Document client success stories** and share best practices with the team. **Collaboration & Insights** + Work cross-functionally with **sales, marketing, and product teams** to enhance customer experience. + Develop **monthly performance reports** highlighting campaign effectiveness and software value. + Partner with marketing to drive **client referrals and case study development** . **Qualifications:** + **3-5 years of experience** in customer success, account management, sales, or digital marketing. + **Strong communication & strategic thinking** with the ability to build client relationships. + **Process-oriented problem solver** who thrives in a fast-paced, deadline-driven environment. + **Tech-savvy & adaptable** , comfortable with SaaS platforms, data analytics, and marketing automation. + **Industry experience preferred** – knowledge of vacation rentals, short-term rentals, or hospitality. + Demonstrated experience in **managing client accounts** with a focus on retention, satisfaction, and delivery excellence. **Additional Information** Advance Local Media offers competitive pay and a comprehensive benefits package with affordable options for your healthcare including medical, dental and vision plans, mental health support options, flexible spending accounts, fertility assistance, a competitive 401(k) plan to help plan for your future, generous paid time off, paid parental and caregiver leave and an employee assistance program to support your work/life balance, optional legal assistance, life insurance options, as well as flexible holidays to honor cultural diversity. Advance Local Media is one of the largest media groups in the United States, which operates the leading news and information companies in more than 20 cities, reaching 52+ million people monthly with our quality, real-time journalism and community engagement. Our company is built upon the values of Integrity, Customer-first, Inclusiveness, Collaboration and Forward-looking. For more information about Advance Local, please visit www.advancelocal.com . Advance Local Media includes MLive Media Group, Advance Ohio, Alabama Media Group, NJ Advance Media, Advance Media NY, MassLive Media, Oregonian Media Group, Staten Island Media Group, PA Media Group, ZeroSum, Headline Group, Adpearance, Advance Aviation, Advance Healthcare, Advance Education, Advance National Solutions, Advance Recruitment, Advance Travel & Tourism, Cloud Theory, Hoot Interactive, Red Clay Media, Search Optics, Subtext, Lonestar Live. _Advance Local Media is proud to be an equal opportunity employer, encouraging applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, genetic information, national origin, age, disability, sexual orientation, marital status, veteran status, or any other category protected under federal, state or local law._ _If you need a reasonable accommodation because of a disability for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information._ Advance Local Media does not provide sponsorship for work visas or employment authorization in the United States. Only candidates who are legally authorized to work in the U.S. will be considered for this position.