Job Title:

Client Success Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Summary: 

Concentrix is looking for a Customer Success Manager. You will focus on client satisfaction, success, and long-term success. CSM bridges the client and the organization, ensuring that the client's needs are met, problems are resolved, and opportunities are explored. Responsible for monthly Executive Steering / Stakeholder meetings, Quarterly Business Reviews, and monthly issue and performance reporting. This is a remote role but will require occasional travel. 

Responsibilities:

Financial Management:

Analyze financial data, including project budgets.Provide financial reports and budget outlines to CNX and client executives.Manage the program P&L and assess financial implications and cost savings opportunities

Resource Management:

Oversee overall resource allocation and manage financial implications.Collaborate with department leaders to ensure optimal resource utilization.

Contract and Change Management:

Ensure contract adherence and manage scope changes.Draft and improve existing project management office policies and processes needed to support the program.Handle change requests and escalations efficiently.

Client Stakeholder Management:

Maintain regular communication with client executives and stakeholders.Provide status reports, manage change requests, and address escalations.

Risk and Quality Management:

Track risks across various workstreams and implement mitigation strategies.Oversee quality assurance to uphold company standards.

Project Planning and Management:

Orchestrate planning and project management, including setting deadlines.Manage team leaders to ensure contracted deliverables are met.Collaborate with cross functional teams to ensure day-to-day execution of the technical project plan, addressing technical risks and issues.

Qualifications:

Bachelors degreeStrong Collaboration skills with experience across IT, Finance, HR, Legal and other departments.Excellent analytical and problem-solving abilitiesStrong organiational leadership skillsEffective communication and reporting skills

Salary Range:

The base salary range for this position  is $118,647- $177,970, plus incentives that  align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. 

The deadline to apply for this position is 1/9/2025.

#LI-Remote 

#ConcentrixCatalyst

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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