The Client Success Manager will be responsible for providing our clients with excellent campaign management post-sale. This includes maximizing client relationships while working as a liaison among: Account Executives, Branded Content Strategists, Ad Operations and any other departments specified in the campaign. This position is teamed with Account Executives and a Pre-Sale Sales Planner and is responsible for the client experience of campaign implementation and performance. Primary Responsibilities:Main point of contact for sold campaign management Key contributor to regular touch points with clients to deliver optimizations, reporting and overall campaign success Identifies up-sell and renewal opportunities within campaign’s strategy and passes them along to the Account Executive for presentation to the client Retains client base through exemplary service and positive ROI for the client Develops and maintains working relationships with key contacts and team members in all functional area Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign In partnership with Sales Planner and Ad Operations partners, presents campaign performance reports to client; makes recommendations as necessary Stays abreast of client's marketing needs: strategy, audience, objective and ROI expectation Key TraitsProven self-starter with a natural curiosity toward business solutions and customer positioning Mix of analytical ability to see trends in data and ability to influence customer behavior using results Passionate about improving and innovating the customer experience Desire for future growth and advancement in media sales and customer solutions Skills & QualificationsMinimum 2+ years of customer engagement experience in the area of marketing/advertising Minimum 2+ years of project and customer management experience. Sales Force experience, a plus Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level Critical thinking skills including data analysis and ability to position findings to customer with actionable steps Ability to understand customer environments and sell ZMG value proposition continually and influence decision makers Fluent in Excel, Power-Point, analytics and research tools Advanced communication, presentation, analytical, and organizational skills Proven ability to manage projects in a changing, fast-paced environment Degree in Marketing, Advertising, Communications or related field strongly preferred
Note: Disclosure as required by NYCHRL, the base salary range for this role when being performed in the City of New York is $70,000- $80,000. Compensation for this business unit specific role is based on a variety of factors including experience, scope of the role, capabilities to perform the role, as well as business & company performance.
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