St. Catharines, Ontario, Canada
62 days ago
Client Services representatives (Part time) _ Eurofins Environment

Description de l'entreprise

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Description du poste

Primary Purpose: Under the supervision of the depot Project Manager this position is responsible for answering client’s requests on phone or in person, entering client and sample information into LIMS, preparing supplies and bottles requests for clients, and ensuring that  projects are processed quickly and delivered on time to operations.

Principal Duties & Responsibilities:

Receiving samples from clients at the counter directly or by courier deliverySorting the samples and making note of any deficienciesDiscussing the project with the client to ensure clarity of the requirements, if necessaryUsing the Laboratory Information Management System (LIMS) to log-in the samples and generate labelsPreparing bottles for client pick-up or shippingAssisting in answering the phones/email

               Note this is a Scientific admin role and no analytical testing is carried out.

QualificationsGood understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.)Good communication skills, work effectively and efficientlyKnowledge of environmental samples considered an assetSelf-starter, ambitious and energeticLaboratory experience considered an assetStrong organizational skillsExcellent telephone and people skills

Informations supplémentaires

Mon to Fri 10-30hrs/ week

part-time position

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