Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments: + Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. + Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here. + CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you! Each position plays a vital role in delivering top-notch care and customer service! What You’ll Do + Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies. + Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs. + Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service. + Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records. + Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department. What You Bring + Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively. + Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals. + Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details. + Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments. + Minimum Education : High School Diploma or GED required. (Associate or Bachelor’s degree preferred) Benefits + Health, Dental, Vision Insurance + Short and Long-Term disability options + 401K with company contributions + PTO, Vacation and Paid Holidays C ompensation + $18.00 - $24.00 per hour, depending on experience Location + Wheatfield, NY (Retail, Facilities, and CPAP) + Albany, NY (Facilities)