Client Reference Code: 2025-46333

Do you want to improve client satisfaction and nurture long-term relationships with high-revenue clients? You can do that. Ready to partnerwith clients and resolve escalations for companies withlarger employee counts and advanced IT levels?As a Client Services ManagerIVat Spectrum Enterprise, you can do that.

Spectrum Enterpriseprovides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. 

Be part of the connection:

Using your knowledge of network engineering, design concepts and break/fix resolution, you create customized processes focused on continuous improvement. You interact with all internal and external functional areas that service our VIP clients. You maintain quality service through ongoing face-to-face interactions with C-level executives. 

How you can make a difference:

Provide leadership support to teams during client issue resolutions.Guide the support team audits to ensure account profiles are correctly updated and managed.Work with the client finance team to ensure proper billing of ordered services.Maintain network uptimes and promote quick resolutions by working with technical teams.Work with boundary partners on billing and operational reviews and product service audits to minimize churn.Track and report on client account trends.Monitor and respond to client technical support and billing issues to resolve client open actions.Conduct post-mortem and root cause analysis to prevent future client issues.

What you bring to Spectrum Enterprise 

Required qualifications:

Experience:Five or more years of client services experience; History of building and managing relationships with a named account list.Education: Bachelor’s degree in a related field or equivalent experience.Technical skills:Understanding of internet technologies; Proficient in Microsoft Office.Skills:Organizational, prioritization and English communication skills. Abilities: Strong ability to analyze data and provide recommendations to internal processes.Availability:Travel to and from assigned territories and company facilities. Valid driver's license.

Preferredqualifications:

Premier ClientsBusiness AnalystProject Management

What you can enjoy every day:

Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.Learning culture: Company support in obtaining technical certifications.Dynamic growth: Paid training and clearly defined paths to advance within the company.Total rewards:Comprehensive benefits that encourage a work-life balance.

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Job Code : SCE320

2025-46333
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13533 Business Unit: Spectrum Enterprise Zip Code: 28273

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