Role Value Proposition: Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Key Responsibilities: * Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. * Provides exceptional customer service to support ongoing customer delivery and client satisfaction. * Leads and participates in both customer- and internal-facing presentations and meetings. * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. * Participates in client account audits and strategic planning process. * Partners with Financial team in completion of client reports; analyzing results and identifying trends. * Leads and coordinates implementation of the addition of MetLife products on a basis. * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. * Maintains awareness and knowledge of MetLife’s and competitors’ products and trends. * Perform other related duties as assigned or required. Essential Business Experience and Technical Skills: Required: * 3-5+ years of relevant experience * Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) * Excellent organizational, interpersonal, and communication skills, both written and verbal. * Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. * Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible * Ability to balance client expectations with MetLife capabilities * Self-motivated to learn more about the business and is proactive in personal development Preferred: * Knowledge of Group Benefits core products including Life, Disability, and/or Dental Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.