Description Job Summary: We are seeking a highly motivated and dedicated Customer Service Representative for a client in Owings Mills, MD. This is a direct-hire position. The ideal candidate will be responsible for providing exceptional support to our business clients, ensuring their needs are met promptly and efficiently. This role will involve managing and resolving inquiries, processing orders, troubleshooting issues, and maintaining strong relationships with commercial clients. A successful candidate will have excellent communication skills, problem-solving abilities, and a passion for customer service. Key Responsibilities: + Client Support: Serve as the primary point of contact for commercial accounts, responding to inquiries via phone, email, or chat in a timely and professional manner. + Order Management: Process and track customer orders, ensuring timely delivery and accuracy. Work with internal teams to resolve order discrepancies or delays. + Issue Resolution: Handle and resolve customer complaints and issues in a professional manner, ensuring customer satisfaction. Escalate unresolved issues to appropriate departments when necessary. + Account Maintenance: Update and maintain accurate client information, including billing, contact details, and service requests in the customer database. + Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and recommendations to clients. + Relationship Building: Foster long-term relationships with commercial clients, proactively reaching out to ensure satisfaction and encourage retention. + Collaboration: Work closely with sales, operations, and other internal teams to ensure seamless service delivery and client satisfaction. + Reporting: Track customer service metrics, and provide reports on trends, issues, and feedback for continuous improvement. Requirements Qualifications: + High school diploma or equivalent required; associate’s degree or higher preferred. + 2+ years of experience in customer service, preferably within a commercial or B2B environment. + Excellent communication skills, both verbal and written. + Strong organizational skills and attention to detail. + Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. + Problem-solving and conflict resolution skills with a customer-centric approach. + Proficiency with CRM systems and MS Office Suite (Excel, Word, Outlook). + Knowledge of commercial account management practices and business services is a plus. + Ability to work independently and as part of a team. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .