VCA Anderson Mill Animal Hospital located in Austin, Texas is looking for a Client Service Representative to join our 2-doctor General Practice! 

Location:  13542 North Highway 183, Austin, Texas 78750

Schedule: Full-time opportunity. Flexible scheduling.  Monday-Friday, 7a-6p.  We are hiring 1 person for this position.

Compensation: The pay range for this position is $15.00 - $17.00 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

What makes VCA Anderson Mill Animal Hospital Unique?  

Our hospital has been serving the north Austin community for over 40 years. We are AHAA-accredited and believe in providing the best possible care to our patients.

At VCA Anderson Mill, we have a unique culture that values each person’s individual skills and personality.

We value continuing education and professional growth and support a good work/life balance. 

We need a Client Service Representative to support the Technician and Doctor team by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.

Our team is made up of experienced professionals focused on providing progressive, high-quality medicine. We are looking for a Client Service Representative committed to providing excellent customer service, with confidence and compassion. The ideal candidate will be self-motivated, able to multi-task and place a high priority on teamwork.

Responsibilities include, but are not limited to:

Greeting clients, assisting clients in person and over the phone, differentiating routine cases from emergency cases, scheduling and confirming appointments, inputting accurate and detailed data, managing the retrieval and storage of medical records, generating invoices, processing payments, consistently providing a superb client experience to both internal and external clients, working with emotional clients with compassion and understanding.

Ideal Candidates Possess the Following:

Excellent written and verbal communication skillsProfessionalismPoiseHigh emotional intelligenceThe ability to interact intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.Maintaining positive, cooperative relationships with other employees.Displaying tact and diplomacy with fellow staff members and clients even when busy or hectic.Knowledge of basic veterinary practices, procedures and terminologyExcellent computer/database skill setAbility to work as a member of a dynamic teamPrevious veterinary experience preferred

 

Benefits of joining the VCA Anderson Mill Team! 

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

Competitive wagesPaid vacation, sick time, and holiday payFree mental health sessions (Lyra) and wellness subscriptions (Head Space)Referral bonusesMedical, dental & vision insurance for you and your familyHealth saving account, and Flexible spending accountGenerous pet care discounts plus discounts on Mars, Royal Canin, Hills, and moreLife, long, and short-term disability insurance (company-paid)401(k) (company match)Access to the people and financial resources of a large veterinary communityOpportunities for growth and leadership roles at VCA, Mars, and other divisions of MarsDedicated onboarding and development supportOpportunities to give back through strong Shelter partnerships and VCA CharitiesFree Continuing Education through our online WoofUTuition support and sponsorships

Apply Today! We look forward to speaking with you! 

We are proud to be an Equal Opportunity Employer – Veterans / Disabled.  For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com