Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Hello Future Client Service Specialist (Exchange Control)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Understand the nature of transactions from an Exchange Control perspective thereby ensuring that our administration aligns with current Rules, Regulations and Policies

Ensure that all Exchange Control related transactions are correctly vetted with BOP categories and reported in accordance with Exchange Control Regulations within processing times, including where such transactions are covered under applications or dispensation

Engage with clients in-person and virtually

Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements

Adhere to Organisational values and service standards and interact with and communicate with customers accordingl

You will be an ideal candidate if you:

Have a Bachelors’ Degree in Law/Economics/Commerce of Finance/Compliance

Have a minimum of 1 to 3 years’ experience in an Exchange Control or Compliance environment (advantageous)

Have Financial Services/Banking industry experience (preferred)

You will have access to:

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

We can be a match if you are:

Able to work under pressure

A people’s person

Great communicator (written and verbal)

Attentive to detail

Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/03/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.