At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! The role of the Client Relations Administrator is to provide superior client levels of service to our clients while acting as Broadridge's face to the client. The Client Relations Administrator is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients in person, over the telephone, or through email to address their needs and provide guidance and industry expertise.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.Provides timely and accurate updates to clients regarding mailing status, voting, and other inquiries and issues that may arise over the course of the project.Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.Updates and monitors internal reports to ensure the timely and efficient progress of each campaign.Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.

Qualifications:

2-3 years experience in a client service or client-facing role.Ability to work in a fast-paced, high-pressure environment.Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.Outstanding presentation, written and verbal communication skills.Possess the ability to establish good personal and working relationships with clients.

Compensation & Benefits:

Hourly Rate: $29.00-$31.25 per hour depending on experienceBonus Eligibility: Annual bonusPaid Time off: 15 vacation days, 5 sick days, and 3 personal days per yearBenefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.