Impact is hiring a Client IT Operations Analyst for our Nationally ranked Best and Brightest Workplace!

A Client Operations Analyst or COA works directly with the Managed IT Service Delivery team on tasks related to providing World Class Service across many industries. The Impact COA is responsible for analyzing, optimizing, and monitoring service delivery processes and systems to ensure the organization meets or exceeds customer expectations while achieving operational goals. This role collaborates with the Service Delivery team to investigate tickets and escalations to ensure Impact’s customers are being provided with World Class Service.

Watch the video below to learn more about our Managed IT division!