You are a strategic thinker passionate about driving solutions. You have found the right team

As a Client Operations Analyst within our Digital & Platform Services at Global Screening Operations team, you are at the heart of maintaining the strength and resilience of JPMorgan Chase. You assist the firm in expanding its business responsibly by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the norm, and aiming for the highest standards. The Client Screening Department holds a crucial role in the successful implementation of the firm's compliance mission.

 

 

Job Responsibilities

Work across varied specialized applications to conduct searches, gather data, and record evidence related to political affiliations, negative media news, and sanction hits.Analyze and investigate alerts generated using standard policies, procedures, and tools.Review alerts daily to determine matches to clients and escalate reviews to Level 2 teams.Evaluate potential hits in the L2 queue and make effective decisions based on guidelines and policies.Validate information using internal and external sources.Connect with the Line of Business (LOB) if required or escalate to L3 for material hits.Substantiate opinions and dispositions with adequate documentation.Strive to maintain individual and team throughput and quality targets.Demonstrate strong analytical ability and critical thinking.Identify issues accurately and offer solutions.

 

Required qualifications, capabilities and skills: 

Demonstrate experience in a client-facing role within onboarding or relevant business partner groups.You must have 2+ years of experience You must hold a bachelor's degree or above Possess knowledge of Markets products, industry landscape, platforms, and core controls.Exhibit strong client management and communication skills.Showcase excellent project management, organizational, and time management skills.Focus on results and manage a high volume of requests in a dynamic operating environment.Navigate diverse process flows and data sets, and drive process enhancements.Design technology enhancements and utilize business analytic/automation tools.Have business analytics experience and/or proficiency with data management tools, such as Python, Alteryx, Tableau, or Qlikview.Be proficient in Microsoft Office applications, including Excel, Word, and PowerPoint