Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

 

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

 

Your primary responsibilities will include:

Build relationships with clients and key account stakeholdersTake ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the clientCreate and maintain accurate documentation, including client reports, scopes, briefs and presentationsWork with our teams to serve clients, contributing to the retention and growth of the accountsAlign with client business objective and guide clients on their digital maturity and growthStay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities

Qualifications2+ years of experience in digital account management or client management roleExperience working with global brands and teamsDemonstrated long-term relationships with a large network of partnersYou'll excel at explaining client benefits from all technology in place, and an ongoing understanding of new systems in development that may provide client or workflow benefitsUnderstanding of Analytics, GMP, Google Ads and MetaYou'll have be aware of project progress and important deliverable milestones and will ensure all parties expectations are aligned with theseYou'll be great building relationships, both internally and with clients, to provide direction, information and guidance to ensure that Jellyfish is perceived as a "best in class" digital marketing agencyClient-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.Process Improvement - You seek and implement solutions to improve and automate processes.Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

 

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.