The Client Manager (CM) is responsible for managing her/his project teams’ performance as it relates to client service and quality control. S/he will understand Edelman’s various Communications Marketing processes/approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be able to recommend appropriate tactics to clients and lead small teams on project implementation.
ResponsibilitiesPlays a major role in the research, planning and development of comprehensive Communications Marketing campaignsServes as daily client contact and as client lead when appropriateOversees quality and operational performance of accounts, ensuring work quality and deadline adherenceHelps set client program goals and manage against themElevates problems to superiors and solicits counsel when needed and appropriatelyDemonstrates proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, new business proposals, etc.Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network and effective pitching and training of spokespersons on speeches and presentationsDemonstrates practical and advanced understanding of visual communications, social media and the digital landscape and how to incorporate into client programsGenerates original ideas for sustainable online community engagement, helps integrate them into plans and measures and evaluates them to ensure they contribute to client goalsPlays a role in using research and analytics as a project performance indicatorDemonstrates understanding of core financial constructs including revenue, profitability, pricing structures, budgeting and forecastingEffectively works within account budget parameters and deadlinesHelps ensure teams follows Edelman’s financial policies and processesContributes to new business process, including identifying new business opportunitiesParticipates in integrated teams to provide clients and prospects with the most compelling team and proposalWorks with account leads to introduce existing clients to relevant and new Edelman capabilities, including resources outside of group, to advance their business goalsInterviews and helps select Edelman personnelQualificationAt least four years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, media or publishingA bachelor’s degree in a relevant field from an accredited college or universityProven ability to manage large projects and small teams on one or more sizable accountsA comprehensive understanding of his/her clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members.Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit work of othersFamiliar with best practice integrated Communications Marketing tactics and tools and will be able to recommend them to his/her clientsEdelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
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