Responsibilities:

Management:

Onboarding: Assist new customers in the onboarding process to get them up to speed quickly.Account Health Checks: Regularly assess the health of customer accounts.Training: Offer specialized training sessions, tailored to customer needs

Analyst

Data Monitoring: Track KPIs related to customer engagement and product usage.Trend Analysis: Identify potential issues before they become problems.

Operations

Tool Management: Administer customer success software and ensure its optimized use.Process Improvement: Continually assess and improve internal processes.

Customer Relationship Activities:

Understand what clients needSpot opportunities by expanding contact base in each client organizationCoordinate drive with other product AM/AEsHelp address the siloed nature of the client onboarding process by being present in Sales, Implementation and BAU calls. Further explanation below.Drive revenue with happy clientsPush for referrals and work on case studiesConsolidate and filter client and abstraction team feedback on the product and support development team with roadmap

Account Administration Activities:

Maintain regular meeting and communication cadencesHandle simple user training when requested especially for new startersHandle all user activation and deactivation requestsEnsure that projects are resourced correctly ensuring KPIs for abstraction turn around are meta. Ensure that all uploads are moving through the abstraction process in a timely mannerb. Ensure that the client and abstraction team are handling any queries in a timely mannerc. Handle any preliminary escalations for abstraction queriesCheck invoices going to clients to ensure they are being correctly billedHandle any preliminary billing queries with both MRI and the clientSend out monthly usage reporting to ensure clients are cognisant of their package capacityShare product update informationSend out regular surveys for client feedback and process the responsesWork with marketing to get NPS responsesMaintain contact information in SalesForceProvide internal client health summaries to ensure that we are ahead of any client risks

Skills and Other Requirements:

Bachelor’s degree in finance, Accounting, Real Estate, Business Administration or a related field Work Shift timing : US ShiftFreshers to 1 year Experience with MBA Degree Can Apply.Experience with Microsoft ExcelExcellent written and verbal communication skills

Benefits:

Flexible working arrangements (Hybrid Model)Annual performance-related bonus.Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About the business:

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. 

Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 2000 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment