Job Description  Client Experience Concierge  JOB SUMMARY  The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.   RESPONSIBILITIES & DUTIES  Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet  Work closely with the Care Navigation Team to ensure a stream-lined, well-organized and comfortable experience for each client and their pet  Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels  Be the friendly and professional face of the Arista hospital  Maintain clean and comfortable lobby & exam room environment  QUALIFICATIONS   Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred  Customer service experience required  Ability to multitask and prioritize during busy times  Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed  Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff  Commitment to customer service, high quality care and excellence  Compensation   Competitive hourly pay; part time and full time opportunities  Benefits dependent on hours worked