Job Description

Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract Understanding contract details and managing to in-scope requirements Managing all applicable technical and functional aspects of engagements Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary On-boarding customers into the ticketing system Documenting and managing decisions, actions, and issues throughout the project lifecycle Defining, documenting, and managing risks from identification through mitigation Coordinating and facilitating the following processes per Client guidelines:

o Build Sheet Management

o Change Management

o Escalation Management
Delivering project and customer status as defined by Client Leadership Facilitating and / or participate in internal meetings and reviews as required Managing, tracking, and reporting on incidents, service requests, and ticket aging