We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

This role positions you as a data delivery expert for our clients, providing daily advice and resolving all queries related to Operations. You will be responsible for managing client category migrations and ensuring that all aspects of delivery—such as feasibility, planning, and quality checks—align with client expectations.

Your responsibilities include proposing and standardizing hierarchies and attributes to meet client needs, handling ad-hoc queries, and maintaining knowledge resources for 'how-to' guidance within the Help Desk MWP.

You will work closely with a wide range of stakeholders—Clients, Client Service, Operations, and Global Teams—to ensure smooth migration and efficient handling of client queries, all while adhering to established standards and processes.

Key Outcomes

Client Category Data Transformation: Manage the migration and transformation of client categories according to the country-specific delivery plan. Agree on timing with internal teams and recommend operational timelines.Communication & Stakeholder Management: Act as the communication bridge between client requirements and operational capabilities, ensuring that all partiess clearly understand delivery needs and feasibility.Client Service & Expectation Management: Oversee client service from request to completion. Recommend appropriate solutions and proactively communicate if requirements are unachievable or require adjustment.Custom Attributes & Contract Alignment: Ensure that all elements of the client contract are met, including the definition of custom attributes that align with client expectations.Attribution Team Collaboration: Ensure the Attribution Team follows all request processes (standard and ad-hoc). Propose improvements where necessary to enhance workflow efficiency.Data Transformation Guidance: Guide clients through the data transformation process, from Itemization to Attribution, explaining new hierarchies and filtering systems.MWP Training & Support: Help Client Service teams understand how to use the MWP system, showing how data appears, detailing the transformations that have been performed, and demonstrating how to utilize data for client deliveries.Sign-Off & Permissions: Ensure that data transformations are signed off by Client Service and oversee the setup of client permissions and user access.Process Improvement: Contribute to improving process knowledge sharing and understanding between Operations and Client Service teams, promoting efficiencies through lean methodologies.Best Practices Documentation: Document and share proven practices for Client Operations processes, ensuring they are understood and effectively implemented across the business.

Key Requirements

Relevant Experience:

At least 1 year of experience in client delivery or operations, with experience in Attribution is encouraged. A solid background in client-facing roles is an advantage. Experience in a data delivery or client service role is highly desirable.

Technical Skills:

Proficiency in SQL and Excel is an advantage.Familiarity with database management and the ability to manage large datasets efficiently.Understanding of MWP and Legacy tools, with knowledge of operational governance and data structures.

Self-Starter: A proactive mindset, adaptability, and strong problem-solving ability are highly valued.

Key Success Factors:

Amplifies Professional Expertise: Understands client needs and finds opportunities for service improvements, recommending actionable changes as needed.Owns Commercial Success: Consistently meets established KPI’s. Client queries/challenges are resolved quickly and with positive outcomes.Connects to Win: Uses collaborative approach to work with diverse teams across different regions and cultures, fostering strong working relationships.Solves Problem Decisively: Recognizes and flags problems encountered, applying foundational knowledge to problem solving. Makes valid suggestions for improvement and enables successful implementation.Drives Lasting Change: Generates creative approaches to derive insights from consumer panels and other data sources, offering solutions and improvements for clients.Leads with Impact: Good attention to detail in performing data validation and ensuring data accuracy for client transformations and reporting.Build Great Teams: Facilitates constructive discussions with clients and internal teams, ensuring clear expectations and timelines.

Qualifications

Educational Background: Bachelor’s degree or equivalent in Computer Science, Database Management, or a related field.Language Proficiency: Proficiency in English (minimum B2 level). Additional fluency in regional languages is beneficial.

About Worldpanel, A Numerator Company

Global experts in shopper behaviour, we help brands, retailers and government organisations to make the right decisions. At Worldpanel, we turn purchase behaviour into competitive advantages through continuous monitoring, advanced analytics and delivering tailored solutions.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. 

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Country

Malaysia

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.