Pretoria
Client Care Consultant
7000
Our client in the Media and Printing industry is looking to hire a Client Care Consultant.
Responsibilities
· To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience
· Ensure all operational protocols are always adhered to.
· Identifying opportunities to improve the service process and customer experience.
· Handle challenging customers in a highly pressurized environment.
· Ensure SLA, ring time and abandoned rate within agreed norms.
· Capturing all customer interactions whether from email or telephonic on the Company CRM system
Requirements and Experience
· Matric/ Diploma
· 2-3 years previous experience in a Call Centre environment in sales or on-line support
· Understanding of contact centre environment and technology
· Preferably have a similar background such as Company or photography in general.
Skills
· Fully bilingual in English and Afrikaans in both verbal and written communication.
· Computer literate
· Conflict management
· Quality & customer focused.
· Influencing and persuading
· Overcoming objections and be assertive
· Team player & can work independently.
Send your CV and latest pay slip to raca@aaaa.co.za
ATripleA Recruitment and Temps
www.aaaa.co.za
#ATripleA #recruitment #vacancy # Client# Care# Consultant
Posted 2023-10-29
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