Pretoria
Permanent
R8 000
Client Care Consultant
Location: Pretoria
Salary: R8 000
Job Description:
· To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
· Ensure all operational protocols are adhered to at all times
· Identifying opportunities to improve the service process and customer experience
· Handle challenging customers in a highly pressurized environment
· Ensure SLA, ring time and abandoned rate within agreed norms
· Capturing all customer interactions whether from email or telephonic on the CRM system
Educational Requirements:
· Matric/ Diploma
Experience:
· 2-3 years previous experience in a Call Centre environment in sales or on-line support
· Understanding of contact centre environment and technology
· Preferably have a similar background in media or photography in general.
Skills:
· Fully bilingual in English and Afrikaans in both verbal and written communication.
· Computer literate
· Conflict management
· Quality & customer focused
· Influencing and persuading
· Overcoming objections and be assertive
· Team player & can work independently
Working Hours:
· Alternating weekly shift: 8:00 -17:00 and 8:00 -18:00
· Alternating Saturdays: 8:00 - 14:00.
· No Sundays or public holidays
Send your CV and latest pay slip to cathy@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za
Posted 2024-05-15
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