<< Back to Careers Client Care Consultant (Digital & Printing)

PRETORIA
Permanent
R7000

Client Care Consultant

Location: Pretoria

Salary: R 7,000 plus incentives

 

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

 

Job Specification:

To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience Ensure all operational protocols are adhered to at all times Identifying opportunities to improve the service process and customer experience Handle challenging customers in a highly pressurized environment Ensure SLA, ring time and abandoned rate within agreed norms Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system

 

Requirements:

Fully bilingual in English and Afrikaans in both verbal and written communication. Computer literate Conflict management Quality & customer focused Influencing and persuading Overcoming objections and be assertive Team player & can work independently 2-3 years previous experience in a Call Centre environment in sales or on-line support Understanding of contact centre environment and technology Preferably have a similar background such as copy centre or photography in general. Matric/ Diploma
 

Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 

Posted 2024-04-25

Please provide ALL the information requested below, to submit your CV:

Your first name:

Your surname:

Your email address

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Smaller than 3 megabytes each Either MS Word, PDF, Jpeg images or text (txt) files Attach your CV:

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