Pretoria
Client Care Consultant
7000
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification:
To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
Ensure all operational protocols are adhered to at all times
Identifying opportunities to improve the service process and customer experience
Handle challenging customers in a highly pressurized environment
Ensure SLA, ring time and abandoned rate within agreed norms
Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system
Requirements:
Fully bilingual in English and Afrikaans in both verbal and written communication.
Computer literate
Conflict management
Quality & customer focused
Influencing and persuading
Overcoming objections and be assertive
Team player & can work independently
2-3 years previous experience in a Call Centre environment in sales or on-line support
Understanding of contact centre environment and technology
Preferably have a similar background such as copy centre or photography in general.
· Matric/ Diploma
Please send Updated CV, Qualifications and last payslip to teli@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za
Posted 2023-11-21
Please provide ALL the information requested below, to submit your CV:
Your first name:Your surname:
Your email address
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