At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

Its a skill that weve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.s continued legacy.

Were seeking a Client Care Advisor who is dedicated to providing outstanding service and fostering meaningful relationships with our clients. In this role, youll connect with clients in an omni-channel wayTelephone, Digital and Retailwhile delivering tailored, luxurious experiences that reflect our brands timeless values.

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction creating Moments of Joy; their own flair for making each clients experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. Theirpassion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships, capturing client data, and driving key business initiatives to cultivate lifetime loyalty, repeat business and consistently achieve or exceed individual and dept. sales plans, is at the foremost of the Tiffany Client Advisors skill set.

The Tiffany & Co. Client Care Advisor will exhibit skills in the following competencies:

Thoughtfulness:Shows careful consideration and attention in everything they do Curiosity:Demonstrates an eagerness to learn and understand Optimism:Approaches situations with hope and confidence Credibility: Demonstrates character, displays professionalism, models agility. Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, and takes calculated risks. Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes. Partnership: Collaborates productively, cultivates and manages talent, communicates with impact. Execution: Strives for excellence, delivers results, and measures outcomes.

Responsibilities

Gain and Grow Market Share

Identify buying signals and engage with clients to build credibility, connecting through storytelling and discovery Consistently achieve or exceed monthly, quarterly and annual Client Care Centre sales plan Collect client information to help determine the next steps in building long-term relationships and encouraging repeat business Take a strategic approach to quality outreach, securing sales while aligning with the companys overall sales strategy. Identify and host VIP clients at the Tiffany & Co. events Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a client interaction

Service Excellence
Build enduring and meaningful client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition. Approach our clients in line with our Brand attitudes Thoughtfulness, Curiosity and Optimism Connect with our clients through curiosity and genuine interest to build long lasting relationships and ensure repeated purchase Create Moments of Joy for our clients to ensure outstanding Client Satisfaction scores Act as a trusted authority andhonour commitments to reduce client effort in answer to clients enquiry or in resolution of their issue. As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the client journey to ensure that the client receives the most relevant and accurate response. Demonstrate emotional intelligence, is resourceful and resilient when dealing with client complaints, with the appropriate level of concern for the resolution and the clients experience.

Efficiency and Productivity
Respond to client needs in a consistently efficient, accurate and timely manner. Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies. Consistently meet departmental productivity KPIs

Clienteling
Cultivate and maintain relationships to create a portfolio of relevant clients. Leverage portfolio data to execute appropriate client outreach plans Acknowledge and celebrate milestone events tomaximise opportunities that create lifetime memories for our clients and support opportunities for repeat purchase

Qualifications

Required

Superior communication and interpersonal skills. Previous sales or service experience in a retail or contact centre environment. Proven track record in achieving sales results. Ability to work with a diverse client base. Familiarity with website technology, website navigation and terminology associated with e-commerce. Flexibility with work schedule; weekends as required. Must have authorization to work and remain in the UK

Preferred

Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported. Flexibility to work in various roles based on business needs (e.g. on the sales floor, operations, distribution etc.).