**Overview** **How You’ll Make an Impact** The Client Associate will be the driving force behind seamless operational execution and exceptional client satisfaction, expertly coordinating cross-functional teams including client success, delivery, and the vertical team. This role demands meticulous management of all sales-related documentation, contracts, and client information resources, ensuring unparalleled accuracy and efficiency. Reporting to the Senior Vice President, Client Lead, you will serve as the central point of contact, providing rapid and precise responses to client and internal inquiries, and delivering insightful sales reports. This is a pivotal role for a candidate seeking to directly impact deal execution, cultivate strong client relationships, and contribute significantly to Epsilon’s growth through streamlined processes and timely order fulfillment As a Client Associate within the retail vertical, you will be instrumental in driving operational excellence and ensuring seamless deal execution. Exciting projects will include developing and managing comprehensive sales documentation and coordinating complex deal flows. Key responsibilities encompass managing insertion orders, providing swift and accurate client support, and fostering seamless coordination between teams to maximize client satisfaction **What You’ll Achieve** + Client & Team Coordination: + Serve as a central point of contact between vertical teams, client success, and delivery teams to ensure smooth execution of deals and initiatives. + Provide proactive and timely responses to client and internal team inquiries, reducing delays and optimizing communication. + Take ownership of issue resolution, ensuring all client requests are addressed with accuracy and urgency. + Sales Operations & Process Optimization: + Support sales teams in deal execution, managing paperwork, insertion orders, and contract processes efficiently. + Ensure error-free documentation, including sales contracts, client information, and insertion orders, to maintain data accuracy. + Manage and maintain CRM systems, sales reports, and performance metrics, improving visibility and driving better decision-making. + Assist in preparing client proposals, quotes, presentations, and RFPs to support sales growth and client engagement. **Who You Are** + **What You’ll Bring With You:** + 5+ years of hands-on experience in sales support, client services, or marketing operations, demonstrating a strong foundation in operational excellence. + A track record of identifying inefficiencies and implementing effective solutions to streamline processes and enhance team performance. + Excellent communication skills, enabling you to effectively engage and influence stakeholders across all levels of the organization, ensuring alignment and collaboration. + A demonstrated ability to thrive in dynamic, fast-paced environments, building strong partnerships and fostering a collaborative team culture. + Proficiency in leveraging CRM tools, performance analytics, and operational insights to drive data-informed decisions and improvements. + A solid understanding of marketing and sales operations, particularly within digital advertising, AdTech solutions, and multi-channel marketing strategies. + Experience managing critical administrative tasks, including quotes, contracts, invoices, order processing, and customer onboarding. + Skilled in using CRM platforms for lead tracking, record management, and report generation, contributing to accurate sales forecasting and strategy. + Ability to quickly and effectively resolve issues, address customer concerns, and navigate process bottlenecks. + Strong attention to detail and organizational skills, ensuring accurate record-keeping, KPI tracking, and compliance with company policies. + **Why You Might Stand Out From Other Talent:** + Your specialized knowledge in this field provides a distinct advantage, demonstrating a deep understanding of industry-specific challenges. + Your ability to bridge sales, marketing, and operations ensures cohesive strategies and streamlined processes. + You're not just a maintainer; you actively drive efficiency through continuous improvement. + Your ability to translate data into actionable insights for sales forecasting and strategic decisions is a key differentiator. + Your experience in both sales support and client services demonstrate a strong focus on client satisfaction and long-term relationships. + You thrive in dynamic settings, excel at execution, and are passionate about driving efficiency and accuracy at the intersection of sales, client success, and operations, directly impacting business growth. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s) Base Salary: $81,000 - $99,000 In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. **Additional Information** **When You Join Us, We’ll Create Something EPIC Together** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: + **Time to Recharge:** Flexible time off (FTO), 15 paid holidays + **Time to Recover:** Paid sick time + **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance + **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. **Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. **For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. \#LI-VO1