About TFG:

Who we are is because of our people. They are our greatest asset.  TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and in this team, you’ll share the pride of making an impact across a whole industry. 

We’re the designers, the makers, the shakers and the teams behind the scenes. 

Are you with us? 

Key Responsibilities: 

Tracking progress of customer collection orders.  Emailing customers to book their collection slots.  Contacting customers to confirm collections.  Following up with customers not collecting.   Handover of customer collections at DC.  Updating system tasks, uploading, and filling.  Escalating issues for timeous resolution linked to short lead times.  Tracking collection orders shipped from JHB DC and MPODs from other regions.  Working closely with DC’s, Stores, Bash, HO and customer service on order changes or queries.  Back-up and overflow of customer delivery call agent tasks. WMOS System tasks. Supporting DC and cage manager with ad-hoc tasks.

 

Qualifications and Experience:

Grade 12 (Matric). Minimum 2 years working experience as a DC Clerk or Call agent. System knowledge (WMOS, PMM and ODS will be an advantage). Customer service experience  Must be prepared to work under pressure and extra hours  Warehouse or Distribution Centre or Call centre experience is an advantage Strong proficiency in MS Excel (i.e., aggregation worksheet functions [SUM, AVERAGE, etc.] data sorting and filtering, formatting, processing). A high degree of accuracy and strong numeric ability.

 

Skills:

Analysing requirements and problem solving.   Vendor relations and process management. Organisational skill. Interpersonal communication and relations. Team collaboration. Customer service - problem solving, communication, technical system knowledge. Adapt to change. Attention to detail.

Behaviours:

Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication.  You need to be flexible as the environment is very dynamic and priorities can change.    Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results. Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information. Develops plans and prioritises initiatives that align to the organisational goals and objectives.  Effectively adjusts their behaviour, approach, and decision-making based on the situation. Always Act in the best interest of our Customer and TFG

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.