<< Back to Careers Clerk: Insurance

Pretoria
Clerk
13000

Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company’s Complaint Resolution Policy and Procedure

 

Key responsibilities 

 

1.      Attend to Dispute Resolution (TCF)

·        Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements 

·        Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes 

·        Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard 

·        Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant 

·        Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant)  Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate 

·        Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints  

·        Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail 

·        Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager 

·        Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines  Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity 

·        Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution 

·        Contribute to the continuous development of the team's operational functions, systems and services 

·        Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

 

Requirements

           

·        Matric

·        Knowledge in complaints resolution

·        2 Years’ Experience in the Insurance Industry

·        LTIA, FAIS, FICA (not limited)

 

Send your CV and latest pay slip to raca@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

#atriplea #recruitment #vacancy #clerk

Posted 2023-11-11

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