Location: St George's University Hospital
Hours: Monday - Friday, 17:00 - 20:00 (may vary)
Rate: £13.15
Job objectives and responsibilities
· To assist with the presentation, service and cleaning of the ward and other hospital areas and equipment to the company, client and guests satisfaction. To enhance the sense of well-being of all patients.
Main duties
· To ensure the cleanliness and tidiness of the unit at all times as is reasonably practical.
· To prepare the service areas with the necessary service equipment
· To ensure that the service is as required as per ward SLA requirement and where required recorded.
· To provide exceptional service to the patients
· To perform general and specific cleaning duties in accordance with the cleaning schedules.
· To maintain high standards of personal hygiene practices as laid out in your Health and Safety manual.
· To carry out duties in any department as required and carryout cleaning associated with that area.
· To assist other local units for personal development or at times of staff shortage when required.
· To report any complaint, compliment or incident of accident, near miss, fire, theft, loss, damage or other irregularity to the Patient meal supervisors or to the Patient Meal Catering Manager.
· To attend all mandatory meetings and training courses as required for the betterment of the operation and personal development
· To comply with all MITIE Policies and Procedures laid down in the MITIE Catering's operations manual and MITIE Employee Handbooks.
· To be aware of and adhere to legal and Company regulations relating to the following areas; Health & Safety, HACCP, Food Hygiene, Sales of goods/trades description, Employment law, fire regulations, HR procedures, training guidelines & procedures.
· To set the example by being professional at all times
· To maintain and ensure teamwork and good ethics with your colleagues & supervisors.
· To wear Personal Protective Equipment (PPE) as required when carrying out specific duties in accordance with the MITIE Health and Safety Manual. Set an example by being professional at all times
· Correct all unsafe conditions immediately.
Person Specification
· A strong communicator, who can easily interact with customers and team members
· Enthusiasm to learn and be actively engaged in their job
· Diligent
· Good time keeper, punctual
· A team player
· Committed
· Someone who possess good organisational skills
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
Trustworthy -
We do what we say we will
How we behave…
· We treat all colleagues with respect
· We challenge people when they don't do the right thing
· We welcome advice from anyone that might improve what we do
· We are open and honest
· We think safety and always follow rules for safe working
Helpful -
We go out of our way to make a difference
How we behave…
· We work with each other to achieve the best for clients and for Mitie
· We share information to help colleagues succeed
· We build great relationships
· Our first response to requests will always be positive
· We look out for each other, never walking by unsafe actions or situations
Inspiring -
We help others to be the best they can be
How we behave…
· We support and encourage each other to develop
· We lead by example
· We set clear expectations
· We listen to and learn from others
· We learn from mistakes and incidents to prevent recurrence
Passion Take our people, add their passion, and you get something really special.
Spirited -
We give it everything we've got
How we behave…
· We do good things for each other, the environment and the community
· We appreciate diversity and encourage it
· We demonstrate team spirit
· We are committed to doing things better and setting new standards in all that we do
· We take pride in what we do and have fun doing it
· We celebrate success and say thank you
Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
Pioneering -
We do things that excite and amaze
How we behave…
· We bring new ideas to the way we do things
· We are willing to try new things
· We encourage and support innovation
· We consider things from other peoples' points of view
· We embrace new thinking and technologies
· We build health & safety into everything we do
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;