Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job DescriptionThe job:

Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and valuable services enable our customers to conduct ground breaking scientific research and develop Nobel Prize winning techniques.

You will become a part of the Laboratory Equipment Division’s Field Service team, servicing Biological Safety Cabinet's and Cleanair Instruments. You enjoy being on the road and can expect to be travelling up to 40% of your time, to our customer sites within the UK South region.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and ambitious position in an international environment with opportunity for professional and personal growth.

You will perform all service activities in line with internal rules and customer regulations and assure responsive telephone support and diagnostics, as well as on-site services to exceed our customers’ expectations and support them in using Thermo Fisher Scientific products.

This is a field-based role, supporting customers across mainly London and South. You will be on the road 4 to 5 days per week, with occasional overnight stays required.

What will you do?Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.Solving a broad range of problems of varying scope and complexityCoordinating your own work schedule with direct colleagues, service operations and management.Instructing customers in the use of our instruments to ensure safe and effective customer operationsProviding proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentationProducing timely and accurate reports of your activities: e.g. service reports and expense reportsAssuring the highest level of Customer Experience to achieve customer satisfaction and loyaltyProviding sales leads to account managerProviding feedback to support teams for correcting system documentation and updating procedures.Who we are looking for: (input experience, skills & abilities) Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.Analytical trouble shooting and problem-solving abilitiesExcellent hand-eye coordination and manual dexterityIT skillsDriving license requiredExcellent communication skills in English, verbal and in writing.Independent, service-minded and informative in the approach towards customersHighly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are highA strong team contributor, working remotely with the ability to connect with colleagues in the regionCommercial mentalityA natural curiosity about staying up to date with trends in technology and ITSelf motivated, loves to be challenged

We offer motivating and multi-divisional tasks in an innovative working environment.

What’s in it for you:Competitive packageExcellent benefits – 10% Commission scheme, Company car, Mobile Phone and LaptopTraining, career progression and opportunities within a world leader in serving science.About us:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them.

Our distributed team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon

With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realize your best – expertly and personally.