Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. 

The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role:

Chubb partners with external claims management organizations or Third-Party Administrators (TPAs) to assist in managing claims. The role of the Claims TPA Manager is to oversee and manage Chubb’s claims outsourcing arrangements ensuring that claims are handled efficiently, accurately and in compliance with relevant policies, laws and regulations. This includes monitoring and managing claims process, improving operational efficiency and driving cost-effective solutions.  

Your Responsibilities:

Vendor management 

First point of contact for all Claims TPAs  Contract negotiation and service level agreements  Claims TPA relationship management   Provide training and support to Chubb on the claims outsourcing process  Ensure compliance with the Chubb TPA framework 

Claims process oversight 

Ensure claims are managed and processed in accordance with agreed guidelines and applicable regulatory requirements  Develop and implement strategies to improve outsourced claims operations 

Monitoring and reporting 

Track and report on key performance indicators  Analyse claims data to identify trends, challenges and opportunities for improvement  Review and determine appropriate delegated authority limits for Claims TPAs  Prepare reporting on claims TPA performance and trends   Engage with internal Chubb stakeholders on focus areas for Claims TPAs. This includes Chubb Claims, Underwriting, Claims Internal Audit, Finance, Legal & Compliance 

Risk Management and Compliance 

Ensure Claims TPAs have undergone appropriate due diligence checks before onboarding  Ensure Claims TPAs have policies, procedures and systems in place for compliance with claims handling regulatory requirements and Claims Best Practice guidelines  Facilitate reviews and audits of Claims TPAs to ensure adherence with Chubb requirements, quality standards and regulatory obligations  Bachelor’s degree in business administration, Insurance, Risk Management or a related field Proven experience in General Insurance Claims management  Advanced understanding of the claims regulatory requirements including GICOP and CPS 230Experience in Property, Strata, home or content claims management is huge plus Strong understanding of insurance policies and claims processes  Experience negotiating contracts and managing third party relationships Excellent analytical and problem-solving skills Stakeholder management experience Excellent written and verbal communication skills Advanced ability to use office productivity tools such as Microsoft Office.  Claims business acumen and understanding of the fundamental components of a claims department’s operation and its associated data 

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.