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A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Team Lead - Auto

PRIMARY PURPOSE: To supervise the operation of a team of claims handlers and customer service staff for auto appraisal claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical direction to claims handlers on claims handling; and to maintain a diary on claims in the teams including frequent diaries on delayed or high impact claims.
 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Supervises multiple a team of claim handlers and customer service reps for a wide span of control; may delegate some duties to others within the unit.Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.Provides technical and customer service direction to claims handlers on best in class industry expertise to resolve any claims handling issuesCompiles reviews and analyzes management reports and takes appropriate action.Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal.Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written responses of specific claims as requested by client.Assures that direct reports are properly handling claims within their unitEnsures claims files are coded correctly and adequate documentation is made by claims handlers.Managing cycle times and client service expectations
 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).
 

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.
 

QUALIFICATIONS
 

Education & Licensing
Bachelor's degree from an accredited college or university preferred.
 

Experience
Six (6) years of claims or customer service experience or equivalent combination of education and experience required to include two (2) years claims or customer service supervisor experience.
 

Skills & Knowledge

Thorough knowledge of claims management processes and procedures for multiple product linesExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsLeadership/management/motivational skillsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsExcellent negotiation skillsAbility to work in a team environmentAbility to meet or exceed Performance Competencies
 

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding

Auditory/Visual: Hearing, vision and talking

NOTE: 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.