About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

Are you eager to contribute to the success of a leading international organisation? Do you have solid experience in claims management and a passion for client service? If so, we are offering an exciting opportunity to join our dynamic team as a Claims Handler specialising in insurance claims.

What will you do?

From day one, you'll take on real responsibilities, gaining hands-on experience and valuable skills. You’ll dive into various aspects of our business, gaining a solid understanding of what we do and how we do it.

As a Claims Handler your key responsibilities will include:

Manage the customer information hotline, providing guidance on general terms and conditions in French and English. Handle inbound client communications via phone, letter, and email, addressing queries related to their claims. Process claims: compile and review documentation, perform an initial coverage assessment, and forward complete cases to the relevant insurance providers. Collect and maintain data related to claims to support accurate reporting and analysis.

What You’ll Bring

We are looking for a highly driven colleague with solid interpersonal skills - a colleague looking to join a large and dynamic organization.

Experience in claims management, with a solid understanding of processes and best practices within the field.Demonstrated ability to succeed in fast-paced, high-pressure environments, with a self-sufficient and proactive approach to work.Excellent organisational skills, with the flexibility to adapt within a performance-driven setting and effectively manage multiple priorities and deadlines.Fluent in both French and English, with strong communication skills in both languages.Proficient in Microsoft Office applications.

 

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.Competitive Compensation: Benefit from an attractive, performance-related remuneration system.Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer