We offer you the opportunity to shape the future of claims management at Chubb Life by leading strategic initiatives, mentoring claims professionals, and fostering collaboration with key stakeholders. You will drive innovation and best practices, ensuring fair and transparent outcomes for customers while making a meaningful impact in the industry.
About the role
As strategic Claims Operations Manager you will provide senior advisory expertise in income protection, TPD, lump sum, and rehabilitation claims.
In this influential role, you will collaborate with the claims leadership team to assess capabilities and drive the development of our claims professionals through indirect leadership and strategic coaching.
By partnering with key stakeholders and strategic partners, you will champion best practice outcomes and set strategic goals that enhance the overall claims experience, positioning Chubb Life as the market leader in claims management.
In this key role you’ll
Lead strategic initiatives in income protection, TPD, and rehabilitation claims to boost operational efficiency and enhance customer experience. Create and implement a capability roadmap to elevate the technical skills of claims professionals through targeted coaching. Foster collaboration within the claims team to share best practices and drive innovation in managing complex claims. Refine claims processes and communication materials to align with industry best practices for optimal outcomes. Enhance rehabilitation capabilities and ensure best practice case management for fair and transparent customer outcomes
To be successful and grow with us, you will bring the following
In-depth expertise in income protection, TPD, lump sum, and rehabilitation claims, with a solid grasp of policy interpretation and industry legislation. Proficient in medical terminology relevant to New Zealand healthcare practices. Strong background in Best Practice Case Management, delivering fair and transparent outcomes for customers. Proven people leader with a track record in senior-level stakeholder management, fostering effective relationships with your team and partners. Advanced data analytics and reporting skills, capable of interpreting complex data sets.
Location:
Auckland
Role Type
Full Time, Permanent
Benefits on offer when you join Chubb Life NZ
Flexible working Group Life, Trauma, Income, Funeral, Healthcare and Travel Insurance Additional annual leave Bonus + Stock Purchase options Wellbeing subsidy and partner discounts Endorse my cause & payroll giving
Chubb Life NZ’s commitment to you
We will demonstrate care for our people and selflessly support your growth and development. We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location. We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.
We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.
We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.
Our Values
Across the world, Chubb is guided by our five key values.
Integrity , Customer focus, Respect, Excellence, Teamwork
Learn more about Life at Chubb
https://www.chubb.com/nz-en/about-chubb/chubb-life-in-new-zealand/join-us.html
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
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