<< Back to Careers Claims Manager (Insurance)

Johannesburg
Claims Manager
R20 000

Our client in the Insurance Industry is looking to hire a Claims Manager.

Duties and Responsibilities

·         Provide exceptional customer service.

·         Effective customer focus, service, and query resolution

·         Monitor and manage the quality of the claims handled by conducting sample auditing on an ongoing basis.

·         Claims cost & expense management.

·         Review the service provided by different vendors and repairers in conjunction with agreed vendor contracts with specific regard to cost containment, quality of workmanship and service delivery.

·         Recommend improvements to reduce average cost per claim in all Lines of Business.

·         Effective control and monitoring of leakage across the claims value chain and report thereon.

·         Effective quality control and audits on leakage

·         Effective reporting and analysis

·         Ensure all information and standards are adhered to with regards financial transactions

·         Review all QA and Operational reports as and when required and provide feedback and/or action plans to address issues.

·         Ensure consistent compliance to company policies and procedures corporate governance and relevant legislation Identify, and combat fraud.

·         Adhere to internal policies, processes, and procedures with a clear understanding of Company’s Claims handling strategy and implementation thereof.

·         Effective people management and team leadership – lead by living the Company values.

·         Create an environment that fosters teamwork and co-operation amongst team members.

·         Ensure appropriate staffing and action accordingly.

·         Translating strategic priorities into operational reality to yield measurable and sustainable results.

·         Utilising financial data to analyse the business unit – loss ratios trends, incurred severity & frequency, etc.

·         To have an intuitive feel for the commercial aspects of a business, an insight into revenue, cost and business models and data analytics to ensure sustainable growth.

·         Effective Salvage & Recoveries management

·         Effective management of Large & Complex claims

Requirements

·         AIISA

·         B Degree or equivalent

·         Preferred affiliations an added advantage

·         Experience, knowledge, and attributes

·         15 years minimum insurance experience (claims, underwriting, sales and compliance environments)

·         7 - 10 years management and leadership experience in a similar environment

·         High degree of proficiency with insurance claims administration and business intelligence systems is essential.

Skills

·         Excellent communication skills (verbal and written)

·         Analysis

·         Attention to detail.

·         Commitment to excellence

·         Effective delegation and leadership

·         Developing organisational talent

·         Planning and organising

·         Teamwork

·         Ability to work under pressure.

·         Positive attitude

 

Send your CV and latest pay slip to raca@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za

# ATripleA # recruitment # vacancy # Claims# Manager

Posted 2023-11-11

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