Claims Assistant
Access Dubuque
Claims Assistant
**Sedgwick**
1 Positions
ID: R45284
Posted On 11/25/2024
**Job Overview**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Claims Assistant
**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near our center of excellence in** **Dubuque, IA** .
**Address : 4141 Westmark Drive, Dubuque, IA 52002**
Are you looking for an impactful job requiring that offers an opportunity to develop a professional career? Bring your 2+ years’ experience in a office setting or medical experience and grow with us!
+ A stable and consistent work environment in an office and/or virtual setting
+ A training program to learn how to help employees and customers from some of the world’s most reputable brands.
+ An assigned mentor and manager who will guide you on your career journey.
+ Career development and promotional growth opportunities through increasing responsibilities
+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.
**PRIMARY PURPOSE** **:** To provide support to the claims staff and to perform other office tasks depending on the client program.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Sets up and enters new claims into claims management system.
+ Inputs and reviews notes/diaries in claims management system as instructed.
+ Processes payments.
+ Processes mail; handles filing, faxing and photocopying.
+ Reviews, prepares, creates, and/or sends letters, reports, and forms.
+ Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
+ Other activities/projects as assigned including the preparation and distribution of computer reports.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required.
**Experience**
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
**Skills & Knowledge**
+ Excellent oral and written communication
+ PC literate, including Microsoft Office products
+ Strong organizational skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental** **:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical** **:** Computer keyboarding, travel as required
**Auditory/Visual** **:** Hearing, vision and talking
**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
Primary Contact
1645458383738
Amanda Strothman
,
Phone
Phone
Phone
Fax
amanda.strothman@sedgwick.com
Email
True
False
True
**Job Details**
Categories
Insurance
Technical
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
8326
Job REQ #
R45284
\# Positions
1
Start Date
20241125
End Date
20250125
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Sedgwick
**About the Company**
**Career Development**
Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.
We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.
**Colleague Orientation**
We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.
**Career Paths**
Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.
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