HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.   

Position Overview:

The Claims Administration Specialist will oversee the review, validation, and processing of customer reimbursement requests related to services performed by the customer’s own contractor, for work covered by their HomeServe USA repair plans. HomeServe processes over 8,000 customer reimbursement claims yearly. This role is responsible for reviewing and making coverage decisions for customer’s reimbursements, while adhering to established processes and meeting key performance metrics. The reimbursements are subject to review including, but not limited to, validating coverage & benefit limits, cost comparisons, and contractor verification, while still adhering to established SLAs and exceeding customer satisfaction standards. The Claims Administration Specialist will collaborate closely with Accounts Payable, customer escalation & frontline teams, and Contractor Management leadership to ensure accurate and timely resolution of reimbursement requests are in line with underwriting guidelines. 

Responsibilities: 

Process customer reimbursement requests within established SLAs by reviewing invoices, verifying coverage & remaining benefit limits, and making coverage decision before working with Accounts Payable to pay the customer. Create & file claims for each reimbursement job that requires payment to the customers. Accurately document conversations, agreements, and actions taken with customers and contractors regarding job costs and tasks. Proactively communicate with customers to advise of claim status and adhere to departmental KPI’s. Build excellent customer and contractor relationships during every interaction. Stay up to date with knowledge of HomeServe repair plan terms, updates, and exceptions. Work with AP department on customer and contractor payments Coordinate with internal departments to ensure reimbursement requirements are met & communicated correctly to customers. Deliver excellent customer service in every interaction with HomeServe customers and contractors. Assist in other Administrative duties as assigned by leadership.

Job Requirements: 

High School diploma or equivalent Proficient with computer applications including Word, Excel, and Outlook Accurate & efficient data entry Exceptional organizational, time management, and independent problem-solving skills with the ability to work in a team environment. Self-starter and must have excellent written and verbal communication skills Must be able to build and maintain professional relationships within a stressful and fast paced environment. Strong customer service track record. 3 – 5 years of relevant experience in administration, compliance, claims or other related industry. Broad knowledge of home repair methods such as plumbing, HVAC, and electrical

In return, we offer: 

Competitive compensation Career development and advancement opportunities Casual attire throughout the week Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $15.14 to $20.19 per hour

Bonus Potential: Up to $5,000 per year 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs. 

HomeServe USA is an equal opportunity employer. 

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