Claims Account & MN Relationship Lead Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business ! General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Claims function is meant to be a partner to the business segments, offering support, expertise, and partnership. It is through a proper and market leading claims service that all business efforts materialize the continuity of client and broker relationships in the long term. The existing diversity of the business portfolio demands from the claims role specialized expertise in the different business areas. The claims managers heading each line of business work partner with Underwriters and other key stakeholders to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. A policy is a promise and the handling and resolution of a claim is the moment to fulfill that promise and make a significant difference. The Claims Account & MN Relationship Lead role is key to establish a liaison between external stakeholders and clients of the Claims function (i.e. risk managers, brokers or sponsors) and the first operational line of managers within the high frequency or personal lines claims managers (i.e. Auto, A&H, Homeowners) and Multinational accounts (Producing and Issuing office). About the role What you need to know: + Deep understanding of the insurance industry and the claims process. + Basic understanding of how global insurance programs work + Understanding of the various types of schemes in which accounts are built and how this affects the communication channels between the claims area and the various stakeholders. + Understanding of the various internal claims processes involved in servicing a first notice of loss (FNOL), follow ups, claims payment, etc. Also, understanding of the different regulatory and technical requirements that need to be met during the adjudication and payment process. + Basic understanding of the claims coverages, restrictions, exclusions, etc. How does this knowledge translate into action? + Partnering with line managers to maximize the service and client experience through the usage of operational capacity and appropriate prioritization. + Partnering with Distribution and UW teams in order to complement their agendas and activities to ensure claims is present in the commercial equation within AIG. + Partnering with UW and Distribution in appropriately managing expections of special service or service requests in accordance with operational capacity. + Partnering with with Multinational teams to identify Producing office accounts who need special handling instructions or claims bulletins issued for detailed handling based on account needs. What we’re looking for: + Academic background: Administrative, marketing would be the natural academic backgrounds, however, this role can accept other backgrounds like insurance, engineering, or similar administrative type of backgrounds. + Experience: + +1 years in operations or claims or similar servicing areas within insurance companies, brokers or similar stakeholders of insurance industry. + Understanding and/or participation in compliance activities (i.e. Solvency II, governance committees, etc.) is a plus. + Proven effective communication skills. + Good organization and prioritization skills. + Proven effective presentation skills. + Analytical skills Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG SEGUROS MEXICO S.A. DE C.V.