To handle various activities/transactions within the Claims process (Triage, Registration & Notification of Claims (phone/email), Handling Claims Interims with Insured/Insurers/Assessors/Repairers, etc, Managing Claim Settlements, Preparing Client/Claims Reports) and to ensure that team meets its business requirements on a daily basis. To ensure that all parameters of performance in terms of TAT / SLAs are met. Process critical activities with high levels of accuracy Prioritize and organize work on a daily basis according to business priorities Develop an in depth understanding of the technical aspects of the process Ensure adherence to the Willis service standard. Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their expectations.

 

Top 5 Competencies:

Business Communication Analytical Skills Creative and Logical Thinking Eye for detail Time management

Qualifications:

 

Any Graduate or Post Graduate

 

Skills:

 

Good communication skills (Written & Verbal)Should be a quick learner and team player.Passionate about qualityEffective prioritisation skills to meet business objectives.Able to work independently when required.Possesses a keen eye for detailsAbility to work under pressure

 

Knowledge:

 

Having good understanding and knowledge of Insurance.Good working knowledge of Microsoft office, particularly Word & Excel

 

Experience: 

Preferable experience in Claims