Main job function

Claims Management:

Register and process motor and non-motor claims (including household contents, building, all-risk, theft, and liability claims)

Ensure accurate and timeous submission of claim documentation to relevant insurers

Facilitate end-to-end claims handling, from registration to settlement and final follow- up

Client Support & Communication:

Serve as the main point of contact for clients throughout the claims process

Proactively keep clients informed on the progress of their claims, providing clear updates and explanations

Obtain all supporting documentation (e.g., damage photographs, claim forms, assessor reports)

Arrange emergency services assistance (e.g., roadside assistance, burst geyser response) where necessary

Liaison & Coordination:

Notify relevant insurers regarding claim submissions and ensure prompt engagement from underwriters/assessors

Coordinate with assessors, ensuring timely assessments and client contact

Clarify reasons for claim rejections or partial settlements and communicate these effectively to clients

Ensure signed agreements of loss are obtained and submitted as required

Settlement & Post-Claim Administration:

Review and analyze settlement offers, negotiating improved settlements where possible on behalf of clients

Confirm replacement or payment completion and provide final confirmation to the client

Arrange for salvage collection from the client when required

Facilitate the removal of stolen/damaged items or written-off vehicles from policy schedules

Update client records post-settlement to reflect changes in cover or assets

Claims Follow-Up:

Conduct regular follow-ups with insurers to ensure claims are progressing within acceptable timeframes

Track unresolved or delayed claims and escalate where necessary

Maintain a structured system for monitoring open claims and follow-up actions

Insurance Partners You’ll Work With:

PPS

CIB

Momentum

Discovery

New National

Auto & General

Santam

Echelon

Old Mutual

King Price

Rodel

Minimum Requirements:

RE5 Certification (compulsory)

Minimum of 3 years’ experience in a similar role as a Claims Administrator/Consultant handling both motor and non-motor claims

Experience in processing personal and commercial lines claims

NQF Level 4 or 5 qualification (120 credits) in a financial services-related field

Class of Business certification for both Personal and Commercial Lines (if applicable)

Own reliable transportation

Excellent communication skills (verbal and written)

Ability to work under pressure and manage multiple claims simultaneous

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.