There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

As the face of our customers, here’s what you will do:
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

What are your responsibilities:
Increase direct business revenue by proactively prospecting for new direct business and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable). Assist customers with schedules, fares and flight information, as well as ancillary revenue products such as AssistCard.

Comply 100% with United Airlines policies, procedures and audit guidelinesProactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns to grow customer databaseParticipate in joint sales calls with CTO Supervisor, Sales Department personnel and airline partners as well as key events such as Corporate Mundo with the purpose of capturing new prospectsAssist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United.com products and servicesRemain current with new ticketing, refund and reservations policies and/or procedures, as well as products and servicesMaintain open, direct and immediate communication with CTO Supervisor and CTO ManagementImmediately report and document any discrepancies or irregularities to the CTO SupervisorComplete without fail Agent Closeouts, print out Ticket Number List (TNL) reports and complete Individual Cash Deposit (A202A) Station Cash Consolidation (A202B) forms on a daily basisReport system outages and/or equipment failure according to escalation procedureResponsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners with full understanding of applicable fare rules and restrictionsProcess group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fareComply with the required corporate image by presenting in full uniform and maintaining a clean and safe working environmentFrequent and consistent communication with CTO assigned customers and Perks Plus AccountAchieve established revenue and overall goals100% compliance with Internal Audit standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

As the face of our customers, here’s what you will do:
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

What are your responsibilities:
Increase direct business revenue by proactively prospecting for new direct business and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable). Assist customers with schedules, fares and flight information, as well as ancillary revenue products such as AssistCard.

Comply 100% with United Airlines policies, procedures and audit guidelinesProactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns to grow customer databaseParticipate in joint sales calls with CTO Supervisor, Sales Department personnel and airline partners as well as key events such as Corporate Mundo with the purpose of capturing new prospectsAssist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United.com products and servicesRemain current with new ticketing, refund and reservations policies and/or procedures, as well as products and servicesMaintain open, direct and immediate communication with CTO Supervisor and CTO ManagementImmediately report and document any discrepancies or irregularities to the CTO SupervisorComplete without fail Agent Closeouts, print out Ticket Number List (TNL) reports and complete Individual Cash Deposit (A202A) Station Cash Consolidation (A202B) forms on a daily basisReport system outages and/or equipment failure according to escalation procedureResponsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners with full understanding of applicable fare rules and restrictionsProcess group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fareComply with the required corporate image by presenting in full uniform and maintaining a clean and safe working environmentFrequent and consistent communication with CTO assigned customers and Perks Plus AccountAchieve established revenue and overall goals100% compliance with Internal Audit standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (minimum requirements)

High school diploma or General Education Diploma (GED)

2 years previous sales experience

Customer Service, sales, analytical and communication skills

Knowledge of Microsoft Office tools

Flexibility to work different shifts as required

Ability to travel for training as needed

Must be fluent in English (written and spoken)

Must be willing and able to work in a fast-paced environment

Must be legally authorized to work in the Republic of the Marshall Islands for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (preferred qualifications)

2 years previous airline sales experience

Reservations and Ticketing knowledge

What’s needed to succeed (minimum requirements)

High school diploma or General Education Diploma (GED)

2 years previous sales experience

Customer Service, sales, analytical and communication skills

Knowledge of Microsoft Office tools

Flexibility to work different shifts as required

Ability to travel for training as needed

Must be fluent in English (written and spoken)

Must be willing and able to work in a fast-paced environment

Must be legally authorized to work in the Republic of the Marshall Islands for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (preferred qualifications)

2 years previous airline sales experience

Reservations and Ticketing knowledge